As we dive into the summer season, it’s the perfect time to make the most of our amazing facilities. To ensure everyone has a safe and enjoyable experience, we’ve updated our facility rules and regulations. Please take a moment to review these important guidelines that are now posted around the facility.
General Facility Rules
Hours of Operation: 9:00AM - 9:00PM
Fob Key and Photo ID: Must be present with the resident at all times.
Children Under 12: Must be accompanied by an adult at all times.
Substances: Drugs, alcohol, vaping, and smoking are not allowed on premises.
Guests: Each household may bring up to 5 guests. Guests must be accompanied by the resident at all times. Unaccompanied guests will be asked to leave.
Compliance: Guests and residents must comply with all rules and regulations of the facility. Non-compliance will result in suspension of the household fob key, with the resident taking full responsibility for any consequences.
No Glass: No glass bottles or products are permitted in the facility.
Behavior: Horseplay, fighting, and inappropriate language will not be tolerated.
Pets: No pets are allowed on the premises, except for guide dogs or dogs used to assist individuals with disabilities.
Lost & Found: Unclaimed belongings will be posted on the Windermere Leisure Centre Facebook Page for one week. Items not claimed will be discarded or donated.
Responsibility: We assume no responsibility for any personal items left at the facility.
Private Bookings: No private bookings (e.g., birthday events, team events, practices) are allowed. Failure to comply will result in removal from the facility and suspension of the fob key.
Respect: Disrespectful or abusive behavior and language towards other members or staff will result in immediate removal from the premises.
Rink Rules
Helmets: Must be worn at all times during shinny.
Schedules: Rink/court schedules will be enforced at all times.
No Slap Shots or Body Checking: Slap shots and body checking are not permitted. Any damages from deliberate slap shots may be billed to the household.
Rink Divider: Must not be moved during specific rink scheduled times.
Updated Pool Rules & Regulations
Hours of Operation: 9:00AM - 9:00PM
Pre-Pool Shower: All swimmers must take a shower using soap prior to entering the pool.
Children Under 6: Must be within arm's length of an adult at all times.
Children Under 12: Must have an adult present. Unsupervised children will be asked to leave the facility.
No Diving: Diving is not allowed.
Health Restrictions: Any person with diarrhea or a history of diarrhea over the previous 2 weeks must not use the pool. No person shall use the pool if instructed not to do so by a regional health authority or a physician.
Hygiene: No urinating, defecating, or otherwise polluting the pool. All patrons must wash their hands using soap after using the washroom and/or changing diapers.
Swimwear: Children, 35 months and under, and anyone who is or may be incontinent should wear protective, water-resistant swimwear.
No Glass: No glass allowed in the pool area.
Footwear: Street shoes must not be worn in wet traffic areas.
Substances: No alcohol, drugs, vaping, or smoking allowed.
Pets: No pets are allowed onto the pool premises, except for guide dogs or dogs used to assist individuals with disabilities.
Bather Load: Maximum bather load is 81 people. Once the load reaches 40, all large floaties and toys will be removed from the pool.
Risk: Enter the pool at your own risk.
Private Events: Private events (e.g., birthday parties, team events) are prohibited and will be asked to leave immediately.
Fob Key and ID: Must be present with the resident at all times.
Guests: Each household may bring up to 5 guests. Guests must be accompanied by the resident at all times. Unaccompanied guests will be asked to leave.
Compliance: Guests and residents must comply with all the rules and regulations of the facility. Non-compliance will result in suspension of the household fob key, with the resident taking full responsibility for any consequences.
Responsibility: We assume no responsibility for any personal items left at the facility.
Respect: Disrespectful or abusive behavior and language towards other members and/or staff will result in immediate removal from the premises.
We appreciate your cooperation in following these guidelines to ensure a safe and enjoyable environment for everyone.
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